Our business hours are from 9:00AM to 8:00Pm on 7 days in a week. During these hours, our customer support team is available to assist you with any questions or concerns you may have. If you need assistance outside of these hours, you can still place orders on our website, and we will process them as soon as we're back in the office.

5827 Hodiamont Ave , Jennings , United States

Yes, we highly value our loyal customers, and we have a loyalty program in place to show our appreciation. As a loyal customer, you can enjoy exclusive discounts and special offers. The specific details of our loyalty program may vary, but it typically involves earning points for each purchase you make. These points can then be redeemed for discounts on future purchases. To learn more about our loyalty program and how you can participate, please visit our website or contact our customer support team.

We offer a variety of convenient payment methods to make your shopping experience as smooth as possible. Here are the payment methods we currently accept:

Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Simply enter your card details during checkout.

PayPal: You can use your PayPal account to make a secure payment. Select the PayPal option at checkout and follow the instructions to complete your purchase.

Bank Transfer: If you prefer to pay via bank transfer, please contact our customer support team for the necessary details. Once the transfer is complete, your order will be processed.

Online Payment Platforms: We also accept payments through various online payment platforms, such as Apple Pay, Google Pay, and others, depending on your region and device.

Cash on Delivery (COD): In some regions, we offer the option of paying for your order upon delivery. Please check if COD is available in your area during the checkout process.

Please note that the availability of payment methods may vary depending on your location and the specific products you are purchasing. We prioritize the security of your payments and strive to offer a variety of options to accommodate your needs. If you have any questions or encounter issues with payment, please feel free to contact our customer support team for assistance.

We understand that sometimes circumstances change, and you may need to request a refund for your purchase. Our refund policy is designed to ensure a fair and hassle-free experience for our customers. Here are the key points regarding our refund policy:

Full Refunds: We offer full refunds for products that meet the following criteria:

• The item is in its original condition, unused, and unopened.
• You request the refund within our specified return or refund window, typically within 7 days of receiving the product.
• The reason for the refund falls within the scope of our refund policy (e.g., product defects, shipping errors).

Partial Refunds: In some cases, we may offer partial refunds. These situations could include:

• The product is returned in a used or damaged condition.
• You request a refund after the specified return window has passed but within a reasonable timeframe.
• The refund request is due to reasons such as buyer's remorse or a change of mind, which are not covered by our standard refund policy.

Return Shipping: Depending on the reason for the return, you may be responsible for the cost of return shipping. If the return is due to a product defect or an error on our part, we will cover the return shipping costs.

Refund Processing Time: Refunds are typically processed within 7-14 business days of receiving the returned product. Please allow additional time for the refund to reflect in your account, as processing times may vary depending on your payment method and financial institution.

Refund Method: Refunds are generally issued using the same payment method you used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.

For more specific details about our refund policy, including how to initiate a refund request, please refer to our "Refund Policy" page on our website or contact our customer support team. We're here to assist you with any questions or concerns you may have regarding the refund process.

Losing your original receipt can be a common issue, but don't worry; we can still assist you with your request. Here's what you should do if you can't find your original receipt:

Contact Customer Support: Reach out to our customer support team as soon as possible. They will be able to guide you through the process of locating your purchase in our system and assisting with your request. Be prepared to provide them with as much information as possible to help identify your order, such as the order number, date of purchase, and any other relevant details.

Check Your Email: If you made your purchase online, search your email inbox for any confirmation emails or order receipts from us. These emails often contain essential information about your purchase, including order numbers and product details.

Bank or Credit Card Statement: If you paid with a credit card or online payment platform, you can check your bank or credit card statement for the transaction related to your purchase. The transaction details should include the purchase amount and date, which can be used to verify your purchase.

Membership or Loyalty Account: If you're a registered member or part of a loyalty program with us, your purchase history may be stored in your account. Log in to your account on our website and check your order history to find the relevant information.

Alternative Proof of Purchase: If you're unable to locate the original receipt or any related documentation, the information provided by you, such as the date of purchase, product details, and any other relevant information, can be used as alternative proof of purchase.

Remember that our goal is to assist you, and we understand that situations like this can happen. Our customer support team will work with you to verify your purchase and help you with any requests, such as returns, exchanges, or warranty claims. Please don't hesitate to get in touch with us for further assistance.

Our return policy is designed to ensure a smooth and fair process for customers who wish to return products for various reasons. Here are the key points of our return policy:

Return Window: You can initiate a return within 7 days of receiving your purchase. Please note that the return window may vary depending on the type of product and the reason for the return.

Eligibility for Returns: To be eligible for a return, the product must meet the following criteria:

• It must be in its original condition, unused, and unopened.
• It should include all original packaging, tags, and accessories.
• The reason for the return must fall within the scope of our return policy (e.g., product defects, incorrect items shipped).
• Non-Eligible Items: Some items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on our website.

Return Process: To initiate a return, please contact our customer support team or visit our website's "Returns" or "Order History" section to request a return. You may need to provide details such as your order number, reason for the return, and any relevant photographs if applicable.

Return Shipping: Depending on the reason for the return, you may be responsible for the cost of return shipping. If the return is due to a product defect or an error on our part, we will cover the return shipping costs.

Refund or Exchange: After we receive and inspect the returned product, you can choose either a refund or an exchange for a replacement item, depending on availability and your preference.

Refund Processing Time: Refunds are typically processed within 7-14 business days after we receive the returned product. Please allow additional time for the refund to reflect in your account, as processing times may vary depending on your payment method and financial institution.

Restocking Fees: In some cases, a restocking fee may apply if the product is returned in a significantly used or damaged condition.

Warranty Returns: If you believe your product is covered by a warranty, please refer to our warranty policy for specific instructions on warranty claims and returns.

For more specific details about our return policy or to initiate a return, please visit our website's "Return Policy" page or contact our customer support team. We're here to assist you with any questions or concerns you may have regarding the return process.